You can return the product to us within 7 days from receiving your item and we will either replace it, or credit your account, subject to the terms below.
You are responsible for the following when returning your products:
Failure to adhere to any of these requirements could delay the processing of your request.
There are certain situations where NO refunds are granted:
- If the product has obvious signs of use or breakage
- The item is unsealed or tampered with.
- Any item not in its original condition or damaged.
- Any item that is returned more than 7 days after delivery
The provision of goods and services by SELFIE LIGHT (Pty) Ltd. is subject to availability. In cases of unavailability, SELFIE LIGHT (Pty) Ltd. will exchange your product for an item in-stock item or refund the client in full within 30 business days.
You have 48 hours after delivery of your parcel to report any missing items missing from your package. If you do not report your missing item within the 48hour period then, unfortunately, we cannot send a replacement and we will not be held liable for missing items.
- Cancellations may attract a cancellation fee of 15%
- Refunds will be processed within 30 business days, and a payment will be returned back to you via EFT (electronic funds transfer).
- This is our standard refund terms applicable to all purchases.
SELFIE LIGHT reserves the right to refuse service, cancel orders and terminate accounts at the company’s discretion.