Refund and Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, sealed and in the same condition that you received it. It must also be in the original packaging. Unfortunately we do not refund items that were bought on sale.
In order for us to complete your return, we require a receipt or proof of purchase. Each customer is liable for their own return shipping fees back to the company.
Please do not send your purchase back to the manufacturer.
There are certain situations where NO or only partial refunds are granted:
- If the gadget has obvious signs of use or breakage
- The item is unsealed
- Any item not in its original condition, is damaged or missing parts for reasons not due to your error
- Any item that is returned more than 30 days after delivery
The provision of goods and services by SELFIE LIGHT (Pty) Ltd. is subject to availability. In cases of unavailability, SELFIE LIGHT (Pty) Ltd. will refund the client in full within 30 business days.
You have 7 business days after delivery of your parcel to report any missing items missing from your package. If you do not report your missing item within the 7 day period then, unfortunately, we cannot send a replacement and we will not be held liable for missing items.
- Cancellation of any and all orders by the client for their own reason will attract a 15% administration fee.
- SELFIE LIGHT guarantees the working of its products for the full warranty period given, effective from the date of purchase.
- 90 - Day money back guarantee.
90 - Day Money Back Guarantee
We believe in our product so you get a 90 - Day Money Back Guarantee. If your SelfieLight stops working or if there is any damage due to the manufacturer (which we know there won't be) you will be entitled to a replacement or a full refund. We do not fix or replace lights that have obvious signs of use and breakage.
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed within 30 business days, and a payment will be returned back to you via EFT (electronic funds transfer).
Late or missing refunds (if applicable)
- Please allow 48-72 hours for the refund to reflect into your account
- If you haven’t received a refund yet, first check your bank account again.
- Next contact your bank.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
- We only replace items if they are defective or damaged by the manufacturer. If you wish to exchange it for another item in our product category, send us an email at email@example.com
- Selfie Light (Pty) Ltd will be held responsible for shipping fees should the items arrive defective or damaged by the manufacturer.
- To return your product, you should mail your product to: 73 6th Avenue, Bezuidenhout Valley Johannesburg Gauteng ZA 2094
- You will be responsible for paying for your own shipping costs if you wish to exchange or refund your item. Shipping costs are non-refundable.
- In a case where your product arrives damaged or defective, the company will be held liable for shipping costs and logistics.
- Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.